This Privacy Policy explains how SOPAN.id ("SOPAN," "we," "us," or "our") collects, uses, and protects information when you use the SONAR mobile application ("SONAR," the "App"), available for iOS and Android. By using the App, you agree to the practices described in this Policy.

We collect the following categories of information when you use the App:

1. 1Account information — your name, email address, and password (processed securely via Firebase Authentication) when you register or log in.
2. 2Business information — your store/business name, product catalog, pricing, and order and shipment details you enter or manage through the App.
3. 3Device and push notification data — a device-specific push token used to deliver order and account notifications, and basic device information (platform, OS version) for app functionality and crash diagnostics.
4. 4Photos — images you choose to upload from your device's camera or photo library for product listings.
5. 5Usage data — how you interact with the App (screens visited, features used) to help us improve the product.

1. 1To create and manage your SONAR account and authenticate your login.
2. 2To operate core App features: managing products, inventory, orders, and shipments.
3. 3To send push notifications about order updates, stock alerts, and account activity.
4. 4To provide customer support and respond to your requests.
5. 5To maintain the security, stability, and performance of the App.
6. 6To improve and develop new features based on usage patterns.

The App relies on the following third-party services to operate, each governed by its own privacy practices:

1. 1Firebase (Google) — for authentication and, on Android, push notification delivery.
2. 2Expo Push Notification Service — for delivering push notifications to your device.
3. 3Shipper.id and other logistics partners — for shipment booking, tracking, and label generation when you process an order.
4. 4iPaymu — for payment processing related to orders placed by your customers, where applicable.

We do not sell your personal information to third parties.

We share information only as necessary to operate the App: with the third-party service providers listed above, with logistics partners to fulfil shipments you request, and when required by law or to protect the rights, safety, and property of SOPAN, our users, or the public. We do not share your data with third parties for their own independent marketing purposes.

We retain your account and business data for as long as your account remains active, and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time, as described in "Your Rights and Choices" below.

We use industry-standard safeguards — including encrypted storage of authentication tokens on your device and encrypted data transmission (HTTPS/TLS) — to protect your information. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

1. 1Access and update your account information directly within the App's Settings.
2. 2Disable push notifications at any time through the App's Settings or your device's system settings.
3. 3Request deletion of your account and associated data by contacting us using the details below.
4. 4Request a copy of the personal data we hold about you.

SONAR is intended for business use by SME owners and staff, and is not directed at children under 13. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Material changes will be communicated through the App or via email. Continued use of the App after changes take effect constitutes acceptance of the revised Policy.

If you have questions about this Privacy Policy or wish to exercise your rights, contact us via WhatsApp at +62 811-8806-7380 or through the SOPAN team.