SONAR Refund & Cancellation Policy

1. 1Can I get a refund after paying for my Subscription? No — all Subscription payments are non-refundable once processed.
2. 2Can I cancel my Subscription? Yes, at any time, with no lock-in period.
3. 3What happens to my landing page and ads if I cancel? They are taken down once cancellation takes effect.
4. 4Can I cancel the Checkout Feature fee separately? Yes, independently of the main Subscription.

Once a payment for the SONAR Subscription (Rp 750,000/month) has been successfully processed, that payment is final and non-refundable, in full or in part, regardless of the reason, including but not limited to:

1. 1Dissatisfaction with generated Assets, landing page design, or ad performance.
2. 2Underutilization of included features (e.g., not using the full SKU allowance or Asset quota).
3. 3Change of mind or change in business circumstances.
4. 4Cancellation initiated partway through a billing cycle.

This no-refund policy applies to the monthly Subscription Fee and, separately, to the monthly Checkout Feature fee. It does not affect any rights a Merchant may have under mandatory provisions of Indonesian consumer protection law that cannot be excluded by agreement.

Notwithstanding the no-refund policy above, the Merchant may cancel their SONAR Subscription at any time. There is no minimum commitment period and no early-termination penalty.

1. 1How to cancel: through the Dashboard (cancellation option in account settings), or by messaging the SOPAN team on WhatsApp at +62 811-8806-7380.
2. 2When it takes effect: at the end of the Merchant's current paid billing cycle. Access continues through the remainder of the cycle already paid for, and no new charge is processed for the following cycle.
3. 3No partial refund: no prorated refund is issued for the unused portion of a billing cycle in which cancellation is requested.

Upon a Subscription cancellation taking effect:

1. 1The Merchant's landing page is taken down and will no longer be publicly accessible.
2. 2All advertising campaigns associated with the Merchant's business on Meta and Google, run through SONAR, are taken down or paused.
3. 3Automated generation and posting of marketing Assets and SEO articles stops.
4. 4If the Checkout Feature was active, the checkout page is taken down along with the landing page.
5. 5Dashboard access for that business is deactivated, subject to any data export process SOPAN may make available.

Cancelling the Checkout Feature alone (while keeping the core Subscription active) takes down the checkout page only, while the landing page and marketing automation continue as normal, provided the core Subscription remains paid and active.

If a recurring payment fails, SOPAN will attempt to notify the Merchant and may retry the charge. SONAR services, including the landing page and active ad campaigns, may be suspended until payment is successfully completed. Chargebacks or payment disputes initiated without first contacting SOPAN to resolve a billing concern may result in immediate suspension of services pending resolution.

This Policy governs the relationship between SOPAN and the Merchant regarding the SONAR Subscription. It does not govern refunds between a Merchant and their own end customers for products or services purchased through the Merchant's landing page — that relationship is between the Merchant and their customer. Where a customer has paid via Escrow Payment, fund release to the Merchant is contingent on delivery confirmation, administered by iPaymu; any refund to the end customer prior to fund release is subject to iPaymu's own escrow and dispute-handling procedures. SOPAN does not hold, process, or have access to customer funds and therefore cannot directly issue refunds on a Merchant's behalf.

SOPAN may, at its sole discretion, consider an exception to this no-refund policy in cases of demonstrable platform error (e.g., a duplicate or erroneous charge caused by a system fault). Requests should be sent to WhatsApp +62 811-8806-7380 with supporting details, and will be assessed case by case. This discretion does not create an ongoing entitlement to refunds in similar future cases.

For cancellation requests, billing questions, or to report a payment issue, contact: WhatsApp: +62 811-8806-7380 Email: hello@sopan.id This Refund and Cancellation Policy forms part of, and should be read together with, the SONAR Terms and Conditions.